Providing our agents
with the knowledge they require to make your calls is an essential part of the campaign planning process. As well as a detailed
knowledge about the particular campaign, we like the agents to have a solid background knowledge about your company, the market
in which you operate and any potentially competitive issues they may face.Unlike
some call centres, we are keen for you to be involved directly with the agents in your team – creating a sense of accountability
and support.
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Quality Control
Even when working with the
best agents, it is essential to have a clearly defined quality control process to ensure that the outcomes of the campaign
are in-line with the stated campaign objectives.For this reason ALL
calls pass through our strict quality control process before being referred to the client.Should a call fail to reach the required standard, it is returned to the calling team for rectification.
Implementation
Whilst preparation is key
to the success of any campaign, it’s not until the first calls are made that the campaign is fully tested. Where we
encounter the unexpected, it is our ability to react swiftly and find workable solutions that makes the difference between
a campaign failing or exceeding client expectations. Only once the campaign has reached the agreed performance criteria will
it be handed over to the Operations Team.
