We recognise that the process of telemarketing can be daunting for marketeers without specific expertise
in how to plan a campaign, choose the right partner or monitor the performance of remote agents in an accurate and reliable
way. We also recognise from our own research of the UK Telemarketing industry, that agencies structure and price campaigns
in many different ways. This ultimately means that making an informed decision which partner to choose very difficult.
Improving Internal
Performance
Internal call centres can create as many problems as solutions and Proactive offers
clients the opportunity to have their process and campaigns audited externally - highlighting areas for improvement and providing
guidance on how to achieve best practice. From the outside, we can cut through the politics of legacy decisions and seek to
find ways to improve overall performance of a call centre - both in terms of quality and performance.
Whatever telemarketing problem you are facing, Proactive can offer you sound impartial advice.
Consultancy Services
Strategic telemarketing consultancy
Campaign Design
Agency Selection - including price and contract negotiations
KPI setting and definition of reporting requirements
Campaign
oversight or management and objective results analysis
